Troubleshooting
Audio Troubleshooting
Solutions for voice recording and audio issues.
Quick Checks
- Is microphone connected?
- Is mic permission granted?
- Is correct device selected?
- Is microphone unmuted?
Windows Microphone Permission
Grant Permission
- Open Windows Settings
- Go to Privacy > Microphone
- Enable "Microphone access"
- Ensure Neoly has permission
Selecting Audio Input
- Open Neoly Settings
- Go to Audio settings
- Select your microphone
- Test by speaking
Common Issues
Recording Not Starting
| Cause | Solution |
|---|---|
| No permission | Grant mic access in Windows |
| Another app using mic | Close other apps (Zoom, etc.) |
| Driver issue | Update audio drivers |
| Hardware problem | Test mic in other apps |
Poor Transcription Quality
| Cause | Solution |
|---|---|
| Background noise | Move to quieter location |
| Mic too far | Position 6-12 inches away |
| Low quality mic | Use headset microphone |
| Speaking too fast | Speak at normal pace |
No Audio Detected
- Check physical connection
- Verify Windows recognizes mic
- Select correct input device
- Test in Windows Sound settings
Testing Your Setup
- Open Neoly
- Press
Ctrl+Shift+Vto record - Speak a test phrase
- Press again to stop
- Verify transcription appears
Bluetooth Issues
Bluetooth audio can be problematic:
| Issue | Solution |
|---|---|
| Lag | Use wired headphones |
| Disconnects | Keep device charged |
| Low quality | Stay close to computer |
Tips
- Use wired headphones for important sessions
- Test audio before you start
- Have backup mic ready
- Close other apps using microphone
See also: Voice Transcription | Common Issues