Troubleshooting
Connection Troubleshooting
Solutions for network and connectivity issues.
Quick Checks
- Is internet working?
- Can you access other websites?
- Is VPN interfering?
- Is firewall blocking?
Common Issues
Cannot Connect to Server
| Cause | Solution |
|---|---|
| No internet | Check WiFi/Ethernet connection |
| Firewall blocking | Allow Neoly through firewall |
| VPN interference | Try disabling VPN |
| Server down | Check status and wait |
Slow Responses
| Cause | Solution |
|---|---|
| Poor connection | Use wired connection |
| Network congestion | Try different network |
| Large request | Simplify query |
Frequent Disconnections
| Cause | Solution |
|---|---|
| Unstable WiFi | Move closer to router |
| Network switching | Stay on one network |
| ISP issues | Try mobile hotspot |
Firewall Configuration
Windows Firewall
- Open Windows Security
- Click "Firewall & network protection"
- Click "Allow an app through firewall"
- Find Neoly and enable both Private/Public
VPN Issues
VPNs can cause problems:
- Disable VPN temporarily for live sessions
- Split tunneling - exclude Neoly from VPN
- Try different server if VPN required
Corporate Networks
On company networks:
- Ask IT to whitelist Neoly
- Use mobile hotspot as backup
- Test before an important session
During a Live Session
Prepare
- Have mobile hotspot ready
- Test connection beforehand
- Keep Neoly open early
If Connection Fails
- Switch to mobile hotspot
- Neoly reconnects automatically
- Continue your session normally
Testing Connection
- Open Neoly
- Send simple message: "Hello"
- If AI responds, connection works
See also: Common Issues